Tsunami Premium Warranty FAQ
Warranty Registration
Frequently Asked Questions (FAQ)
Shipping
Q: How long does shipping take?
A: Orders typically ship within 1–3 business days. Delivery times vary by location and selected shipping method, but most orders arrive within 3–7 business days.
Q: Do you offer expedited shipping?
A: Yes, expedited options are available during checkout for an additional fee.
Q: Do you ship internationally?
A: At this time, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. You can also log in to your account to view tracking information.
Q: Why does my order status say “On Hold”?
A: The “On Hold” status means your order is currently in our processing queue. Once processing is complete, your order will be shipped within 24 business hours. Please note that our processing and shipping hours are Monday through Friday, 9 AM to 6 PM EST. Orders placed outside of business hours will be processed the next business day.
Q: What if my package is delayed or lost?
A: If your package is significantly delayed or marked as lost, please contact [email protected] for assistance.
Warranty
Q: What does your warranty cover?
A: We cover defects in materials or workmanship for eligible products. Specific warranty terms are noted on product pages.
Q: What is not covered?
A: The warranty does not cover:
- Damage from misuse or accidents
- General wear and tear
- Lost/missing parts
- Glass products after use
- Batteries unless defective from the start
- Consumables
Q: How do I file a warranty claim?
A: Register your device for warranty, if you have not already done so, at https://tsunamipremium.com/register-warranty/. Proof of purchase is required for warranty registration. Thensubmit your claim at https://tsunamipremium.com/warranty-claim/ along with photo(s) of the product issue.
Q: Is there a warranty processing fee?
A: Yes, a $5.00 shipping & handling fee applies to all approved replacements.
Q: Can I request a specific color for replacement items?
A: We do our best to accommodate preferences, but replacements depend on available inventory.
Returns & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for purchases made from TsunamiPremium.com. Items must be unopened, unused, and in their original packaging.
Q: How do I start a return?
A: Email [email protected] with your order number and reason for return. We will provide a return authorization if eligible.
Q: What items are non-returnable?
A: The following items are non-returnable:
- Opened batteries, glassware and accessories
- Clearance/final sale items
- Products with broken tamper seals
Q: My product arrived damaged—what now?
A: Report any damage to us within 3 days of delivery with photos. We may issue a replacement, refund, or store credit, depending on the situation.
Q: Can I return a product purchased elsewhere?
A: No. Our return policy only covers items purchased directly from TsunamiPremium.com. Please contact the original seller for third-party purchases.
💬 Customer Support
Q: What are your support hours?
A: Our support team is available:
Monday–Friday, 9:00 AM – 5:00 PM EST
(Excluding holidays)
Q: How long does it take to get a response?
A: Support tickets are typically answered within 24–48 business hours. Response time may vary during peak periods.
Q: How do I contact support?
A: Email us at [email protected] or submit a ticket through our Support page on the website.
Walk-In Policy
Q: Can I visit your facility in person?
A: No. We do not accept walk-in customers. All purchases and support services must be completed online.
Need More Help?
For questions or assistance, please contact us:
Email: [email protected]
Phone: 877-831-2917
Business Hours: Monday–Friday, 9AM–5PM EST
