Tsunami Premium Warranty FAQ
Warranty Registration
Q1: How do I register my Tsunami product for warranty?
A: Visit https://tsunamipremium.com/warranty and complete the registration form with your product details and proof of purchase.
Q2: Is warranty registration required to submit a claim?
A: Yes. Products must be registered within 30 days of purchase to be eligible for warranty support.
Q3: What information do I need to register?
A: You’ll need:
- Product name and model
- Serial number (if applicable)
- Purchase date
- Proof of purchase (receipt or invoice)
Warranty Policy
Q4: What does the Tsunami warranty cover?
A: Our warranty covers manufacturing defects and workmanship issues. It does not cover damage from misuse, water, accidental breakage, normal wear and tear, or unauthorized repairs.
Q5: How long is the warranty period?
A: Most Tsunami products are covered by a 1-year limited warranty from the date of purchase. Please check the product listing or packaging for specific terms.
Q6: Are glass parts and accessories covered?
A: Glass parts, downstems, and percolators are not covered under warranty unless reported damaged within 48 hours of delivery.
Submitting a Warranty Claim
Q7: How do I submit a warranty claim?
A: Complete the warranty claim form at https://tsunamipremium.com/warranty-claim. Be sure to include photos or video of the issue and a copy of your purchase receipt.
Q8: What is the processing time for a claim?
A: Warranty claims are typically processed within 1–2 business days after submission.
Q9: When will I receive my replacement?
A: Once your claim is approved and the defective item is received (if required), your replacement will be shipped within 3–5 business days.
Q10: Do I need to return the defective product?
A: In some cases, yes. If a return is necessary, we will provide you with a return label or instructions. In other cases, photos or videos may be sufficient.
Exclusions and Limitations
Q11: What is not covered under warranty?
- Accidental damage (drops, water, fire, etc.)
- Normal wear and tear
- Damage from misuse or neglect
- Third-party repairs or modifications
- Unregistered or unverified products
- Items purchased over 1 year ago
- Clearance or final sale items
For any questions, order issues, or policy concerns, contact:
Tsunami Premium Team : [email protected]
Phone: 877-831-2917
