Tsunami Premium Warranty FAQ
Warranty Registration
Q1: How do I register my Tsunami product for warranty?
A: Visit https://tsunamipremium.com/warranty-center/ and complete the registration form with your product details and proof of purchase.
Q2: Is warranty registration required to submit a claim?
A: Yes. Products purchased from third-party sellers must be registered for warranty within 14 days of purchase to be eligible for warranty support. Products purchased from tsunamipremium.com will automatically be registered for warranty as part of the checkout process.
Q3: What information do I need to register?
A: You’ll need:
- Product name and model
- Serial number (if applicable)
- Purchase date
- Proof of purchase (receipt or invoice)
Warranty Policy
Q4: What does the Tsunami warranty cover?
A: Our warranty covers manufacturing defects and workmanship issues. It does not cover damage from misuse, water, accidental breakage, normal wear and tear, or unauthorized repairs.
Q5: How long is the warranty period?
A: Most Tsunami products are covered by a 1-year limited warranty from the date of purchase. Please check the product listing or packaging for specific terms.
Q6: Are glass parts and accessories covered?
A: Glass parts, downstems, and percolators are not covered under warranty unless reported damaged within 72 hours of delivery.
Submitting a Warranty Claim
Q7: How do I submit a warranty claim?
A: First, you’ll want to be sure your device is registered for the warranty (if not, see Q1). If your device is already registered, then complete the warranty claim form at https://tsunamipremium.com/warranty-claim. Be sure to include photo(s) or video of the device issue.
Q8: What is the processing time for a claim?
A: Warranty claims are typically processed within 1–2 business days after submission.
Q9: When will I receive my replacement?
A: Once your claim is approved and the defective item is received, your replacement will be shipped within 3–5 business days.
Q10: Do I need to return the defective product?
A: Yes, returning the defective product is required when claiming the warranty. We will provide return instructions once your claim is approved.
Exclusions and Limitations
Q11: What is not covered under warranty?
- Accidental damage (drops, water, fire, etc.)
- Normal wear and tear
- Lost parts or products
- Damage from misuse or neglect
- Third-party repairs or modifications
- Unregistered or unverified products
- Clearance or final sale items
Need More Help?
For questions or assistance, please contact us:
Email: [email protected]
Phone: 877-831-2917
Business Hours: Monday–Friday, 9AM–5PM EST
