Terms and Conditions
Welcome to Tsunami Premium
Tsunami Premium is a leading brand in the smoke and vaping experience, offering innovative, high-quality products designed to elevate your lifestyle.
Before using our website or placing an order, please take a moment to review our Terms & Conditions. These outline essential information regarding your rights, responsibilities, and our store policies.
By continuing to browse or make a purchase on our site, you agree to these terms.
1. Legal Age Requirement
You must be 21 years of age or older to purchase products from our website.
By placing an order, you confirm that:
- You are of legal smoking age in your jurisdiction.
- You will not resell products to anyone under 21.
- You acknowledge that providing false age information is a violation of the law.
We reserve the right to request age verification and may cancel any orders that cannot be verified.
2. Product Use and Compliance
Our products are intended for:
- Legal tobacco use
- Aromatherapy and collectible purposes (for certain accessories)
Prohibited Uses:
- Use with illegal substances
- Export in violation of U.S. or local laws
- Use by minors or in schools, public spaces, or federal property
You are responsible for understanding and complying with all local, state, and federal laws before placing an order. We do not accept responsibility for purchases made in violation of applicable laws.
3. Order Acceptance & Limitations
- Orders are subject to product availability and acceptance.
- We reserve the right to cancel or limit quantities on any order for any reason, including but not limited to suspected fraud, unauthorized resale, or policy violation.
- Orders are considered accepted only once you receive a shipping confirmation email.
4. Pricing & Payment
- All prices are in U.S. Dollars (USD).
- Prices may change without notice.
- Payment methods accepted: [Visa, Mastercard, AMEX, PayPal, Apple Pay, etc.]
- Payment must be authorized at the time of checkout. No COD or post-invoice options are available.
5. Shipping Policy
- Processing Time: Orders are typically processed within 1–3 business days.
- Delivery: Shipping times vary by destination and courier. Estimated delivery dates are not guaranteed.
- Carriers: [USPS, UPS, FedEx, etc.]
- Signature Requirement: Orders over a certain value may require a signature upon delivery.
Shipping Restrictions:
- We do not ship to P.O. Boxes (for restricted items).
- Some items (e.g., vaporizers, kratom, CBD) may be restricted in certain states or counties.
- We do not ship internationally unless otherwise stated.
6. Return & Refund Policy
A) Eligible Returns:
- Time Frame: Returns must be requested within 30 days of delivery.(Ony items purchased from the Tsunami Premium Website)
- Condition: Products must be unused, unopened, and in original packaging.
- Required Info: You must include proof of purchase and authorization from our team.
- Third-Party reseller: Third-Party Reseller Return Policy
Tsunami Premium’s return and refund policy applies only to items purchased directly through the official TsunamiPremium.com website. If a product was purchased through a third-party reseller or retailer, the return and refund process is subject to that seller’s individual return policy. Please contact the original seller directly for any return or refund inquiries
B) Non-Returnable Items:
- E-liquids, kratom, herbal blends, opened vapes, batteries, glassware (used or opened)
- Clearance or final sale items
- Products with tamper-evident seals broken
C) Damaged or Defective Products:
- Must report within 3 days of delivery with photo documentation.
- We may issue a replacement, store credit, or refund (at our discretion).
D) Refund Processing:
- Approved refunds will be processed within 5–10 business days.
- Original shipping costs are non-refundable.
7. Warranty
- Some products (like vaporizers or electronics) may come with a manufacturer’s warranty.
- We do not provide in-house warranty coverage unless explicitly stated.
- Warranty claims must be submitted directly to the manufacturer unless purchased from a verified reseller with proof.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages
- Product misuse or illegal use
- Injuries resulting from improper product handling
Our total liability will not exceed the purchase amount paid for the product in question.
9. Privacy Policy
By using our site, you agree to our data practices outlined in our [Privacy Policy], including:
- Collection of customer data for order fulfillment and marketing
- Secure processing and storage of personal and payment information
- Options to opt-out of marketing communications
10. Intellectual Property
All content on this site—including logos, product images, copy, videos, and trademarks—is owned or licensed by Tsunami Premium
You may not:
- Reproduce, republish, or distribute site content without written permission
- Use our brand for unauthorized marketing or sales
11. Governing Law
These Terms are governed by the laws of the State of Michigan without regard to conflict of laws.
You agree that any legal disputes arising from this agreement will be handled exclusively in the courts located in Michigan,US
12. Amendments & Updates
We may update these Terms at any time. Changes will be effective immediately upon posting.
It is your responsibility to review the Terms periodically. Continued use of our site after updates constitutes acceptance of the new Terms.
For any questions, order issues, or policy concerns, contact:
Tsunami Premium Team : [email protected]
14. Warranty Claims and Redemption Fee
Customers requesting warranty service or redeeming warranty claims are responsible for a $10 shipping and handling fee. This fee covers the cost of processing, packaging, and shipping replacement or repaired items. By submitting a warranty claim or redemption request, the customer agrees to pay this fee as a condition of service. The fee must be paid in full before any warranty items are shipped.
