Return & Refund Policy
Return & Refund Policy
Return & Refund Policy
At Tsunami Premium, customer satisfaction is our priority. Please review the detailed policy below to understand your eligibility and the process for returns and refunds.
- Eligible Returns
You may request a return if your product meets all the following conditions:
- Time Frame:
Return requests must be submitted within 30 calendar days of the date the item was marked as delivered. - Purchase Source:
Only products purchased directly through our official website (www.TsunamiPremium.com) are eligible for returns. Items purchased from authorized third-party resellers or retail stores are subject to the individual return policies of those sellers. We do not handle returns or refunds for products not bought through our website. - Product Condition:
Returned items must be:- Unused
- Unopened
- In their original packaging, including any included accessories, manuals, and protective materials.
- Return Authorization: Customer should receive email confirmation of the return being authorized and instructions for return label before returning item(s). Returns received without prior authorization will not be accepted.
- Non-Returnable Items
The following products are non-returnable and are not eligible for refund or exchange:
- E-liquids, kratom, and herbal blends, due to safety and regulatory concerns
- Opened or used vapes, vape cartridges, and batteries
- Glassware that has been used, opened, or shows any signs of handling
- Items sold as “final sale”, clearance, or discontinued products
- Any product with a broken tamper-evident seal or missing original packaging
- Damaged or Defective Products
If your item arrives damaged, defective, or is incorrect:
- You must notify us within 3 business days of delivery.
- Send your request to [email protected] and include:
- Your order number
- A detailed description of the issue
- Clear photo(s) of the damage, defect, or incorrect item
After review, our support team will determine the appropriate resolution, which may include:
- A replacement product
- A store credit
- A refund, at our discretion
Please note: Failure to report issues within 3 days may result in denial of replacement or refund.
- Refund Processing
If your return is approved and processed:
- Refunds will be issued to the original payment method used at checkout.
- Please allow 5 to 10 business days for the refund to appear in your account, depending on your financial institution.
- Original shipping charges are non-refundable, unless the return is due to a shipping error or damaged item caused by us.
If you have any questions or would like to begin a return request, please contact us at:
📧 [email protected]
📞 1-877-831-2917 (Mon–Fri, 9 AM–5 PM EST)
