Frequently Asked Questions

How long does shipping take?

Orders typically ship within 1–3 business days. Delivery times vary by location and selected shipping method, but most orders arrive within 3–7 business days. 

WhatDo you offer expedited shipping?

Yes, expedited options are available during checkout for an additional fee. 

Do you ship internationally?

At this time, we only ship within the United States. 

How can I track my order? 

Once your order ships, you’ll receive an email with a tracking number. You can also log in to your account to view tracking information. 

What does your warranty cover?

We cover defects in materials or workmanship for eligible products. Specific warranty terms are noted on product pages.

What is not covered? 

The warranty does not cover: 

• Damage from misuse or accidents 
• General wear and tear 
• Lost/missing parts 
• Glass products after use 
• Batteries unless defective from the start 
• Consumables 

How do I file a warranty claim?

Submit your claim at www.tsunamipremium.com
under Support Warranty Claim
Proof of purchase is required.

Is there a warranty processing fee?

Yes, a $10 shipping & handling fee applies to all approved replacements. 

Can I request a specific color for replacement items?

We do our best to accommodate preferences, but replacements depend on available inventory

How Long is the warranty?

We offer lifetime warranty on all our grinders and dugouts.

What is your return policy?

Returns are accepted within 30 days of delivery for purchases made on TsunamiPremium.com Items must be unopened, unused, and in original packaging.

How do I start a return?

Email [email protected] with your order number and reason. We will provide a return authorization if eligible.

What items are non-returnable?  

• Opened vapes, batteries, glassware 
• E-liquids, kratom, herbal blends
• Clearance/final sale items 
• Products with broken tamper seals 

My product arrived damaged—what now I Cancel Or Change My Order?

Report any damage within 3 days of delivery with photos. We may issue a replacement or store credit, depending on the situation. 

Can I return a product purchased elsewhere? 

No. Our return policy only covers items purchased directly from TsunamiPremium.com. Please contact the original seller for third-party purchases. 

Customer Support?

Our support team is available: 
Monday–Friday, 10:00 AM – 5:00 PM EST 
(Excluding holidays)